Supermicro H8SCM-F User Manual download pdf (Page 47)

3-3

Chapter 3: Troubleshooting

3-2 Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, note

that as a motherboard manufacturer, we do not sell directly to end-users, so it is

best to ﬁ rst check with your distributor or reseller for troubleshooting services. They

should know of any possible problem(s) with the speciﬁ c system conﬁ guration that

was sold to you.

Please review the ‘Troubleshooting Procedures’ and 'Frequently Asked 1.

Questions' (FAQs) sections in this chapter or see the FAQs on our web site

before contacting Technical Support.

BIOS upgrades can be downloaded from our web site. 2. Note: Not all BIOS

can be ﬂ ashed depending on the modiﬁ cations to the boot block code.

If you still cannot resolve the problem, include the following information when 3.

contacting us for technical support:

Motherboard model and PCB revision number

•

BIOS release date/version (this can be seen on the initial display when your •

system ﬁ rst boots up)

System conﬁ guration•

An example of a Technical Support form is posted on our web site.

Distributors: For immediate assistance, please have your account number ready

when contacting our technical support department by e-mail.

3-3 Frequently Asked Questions

Question: What type of memory does my motherboard support?

Answer: The H8SCM(-F) serverboard supports up to

16GB of ECC/Non-ECC UDIMM or up to 64GB of ECC RDIMM. See Section 2-4

for details on installing memory.

Question: How do I update my BIOS?

Answer: It is recommended that you not upgrade your BIOS if you are not

experiencing problems with your system. Updated BIOS ﬁ les are located on our

web site. Please check our BIOS warning message and the information on how to

update your BIOS on our web site. Also, check the current BIOS revision and make

sure it is newer than your current BIOS before downloading.

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Supermicro H8SCM-F User Manual Page 47