Supermicro X9DB3-F User Manual download pdf (Page 69)

3-5

Chapter 3: Troubleshooting

3-2 Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, please

note that as a motherboard manufacturer, Supermicro also sells motherboards

through its channels, so it is best to rst check with your distributor or reseller for

troubleshooting services. They should know of any possible problem(s) with the

specic system conguration that was sold to you.

1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked

Question' (FAQ) sections in this chapter or see the FAQs on our website

(http://www.supermicro.com/) before contacting Technical Support.

2. BIOS upgrades can be downloaded from our website (http://www.supermicro.

com).

3. If you still cannot resolve the problem, include the following information when

contacting Supermicro for technical support:

•Motherboard model and PCB revision number

•BIOS release date/version (This can be seen on the initial display when your

system rst boots up.)

•System conguration

4. An example of a Technical Support form is on our website at (http://www.

supermicro.com).

•Distributors: For immediate assistance, please have your account number ready

when placing a call to our technical support department. We can be reached by

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Supermicro X9DB3-F User Manual Page 69