Supermicro X10SRL-F User Manual download pdf (Page 69)

3-3

Chapter 3: Troubleshooting

3-2 Technical Support Procedures

Before contacting Technical Support, please make sure that you have followed all

the steps listed below. Also, Note that as a motherboard manufacturer, Supermicro

does not sell directly to end users, so it is best to rst check with your distributor or

reseller for troubleshooting services. They should know of any possible problem(s)

with the specic system conguration that was sold to you.

1. Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked

Question' (FAQ) sections in this chapter or see the FAQs on our website

(http://www.supermicro.com/support/faqs/) before contacting Technical Sup-

port.

2. BIOS upgrades can be downloaded from our website at (http://www.supermi-

cro.com/support/bios/).

Note: Not all BIOS can be ashed. Some cannot be ashed; it depends

on the boot block code of the BIOS.

3. If you've followed the instructions above to troubleshoot your system, and still

cannot resolve the problem, then contact Supermicro's technical support and

provide them with the following information:

• Motherboard model and PCB revision number

• BIOS release date/version (this can be seen on the initial display when your

system rst boots up)

•System conguration

•An example of a Technical Support form is on our website at (http://www.su-

permicro.com/support/contact.cfm).

4. Distributors: For immediate assistance, please have your account number

ready when placing a call to our technical support department. We can be

reached by e-mail at support@supermicro.com, by phone at: (408) 503-

8000, option 2, or by fax at (408)503-8019.

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Supermicro X10SRL-F User Manual Page 69