Supermicro X9SPV-M4-3QE User Manual download pdf (Page 58)

3-3

Chapter 3: Troubleshooting

Note: Not all BIOS can be ashed. Some cannot be ashed; it depends

on the modications to the boot block code.

3. If you've followed the instructions above to troubleshoot your system, and still

cannot resolve the problem, then contact Supermicro's technical support and

provide them with the following information:

• Motherboard model and PCB revision number

• BIOS release date/version (this can be seen on the initial display when your

system rst boots up)

• System conguration (OS version, peripheral devices, power supply type, etc)

An example of a Technical Support form is on our website at (http://www.

supermicro.com/support/contact.cfm).

4. Distributors: For immediate assistance, please have your account number ready

when placing a call to our technical support department. We can be reached

by e-mail at support@supermicro.com, by phone at: (408) 503-8000, option

2, or by fax at (408)503-8019.

3-3 Frequently Asked Questions

Question: What type of memory does my motherboard support?

Answer:

The X9SPV-M4 Motherboard supports up to 16GB of ECC DDR3 1600/1333

MHz, two-way interleaved or non-interleaved SODIMM memory. See Section

2-4 for details on installing memory.

Question: Why does Microsoft Windows show less memory than what is

physically installed?

Answer: Microsoft implemented a design change in Windows XP with Service

Pack 2 (SP2) and Windows Vista. This change is specic to the Physical Ad-

dress Extension (PAE) mode behavior which improves driver compatibility. For

more information, please read the following article at Microsoft’s Knowledge

Base website at: http://support.microsoft.com/kb/888137.

Question: How do I update my BIOS?

Answer: It is recommended that you do not upgrade your BIOS if you are not

experiencing any problems with your system. Updated BIOS les are located

on our web site at http://www.supermicro.com/support/bios/. Please check our

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Supermicro X9SPV-M4-3QE User Manual Page 58