Supermicro H8DMT+ User Manual download pdf (Page 41)

3-3

Chapter 3: Troubleshooting

3-2 Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, note

that as a motherboard manufacturer, we do not sell directly to end-users, so it is

best to ﬁ rst check with your distributor or reseller for troubleshooting services. They

should know of any possible problem(s) with the speciﬁ c system conﬁ guration that

was sold to you.

Please review the ‘Troubleshooting Procedures’ and 'Frequently Asked Ques-1.

tions' (FAQs) sections in this chapter or see the FAQs on our web site before

contacting Technical Support.

BIOS upgrades can be downloaded from our web site. 2. Note: Not all BIOS

can be ﬂ ashed depending on the modiﬁ cations to the boot block code.

If you still cannot resolve the problem, include the following information when 3.

contacting us for technical support:

 Motherboard model and PCB revision number

 BIOS release date/version (this can be seen on the initial display when your

system ﬁ rst boots up)

 System conﬁ guration

An example of a Technical Support form is posted on our web site.

Distributors: For immediate assistance, please have your account number ready

when contacting our technical support department by e-mail.

3-3 Frequently Asked Questions

Question: What type of memory does my motherboard support?

Answer: The H8DMT+/H8DMT-INF+ supports up to 64 GB of DDR2-667/533/400

registered ECC SDRAM (or 32 GB with a single CPU installed). Both single and

dual channel conﬁ guratiosn are supported. See Section 2-4 for details on installing

memory.

Question: How do I update my BIOS?

Answer: It is recommended that you not upgrade your BIOS if you are not experi-

encing problems with your system. Updated BIOS ﬁ les are located on our web site.

Please check our BIOS warning message and the information on how to update

your BIOS on our web site. Also, check the current BIOS revision and make sure

it is newer than your current BIOS before downloading.

Select your motherboard model on the web page and download the corresponding

BIOS ﬁ le to your computer. Unzip the BIOS update ﬁ le, in which you will ﬁ nd the

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Supermicro H8DMT+ User Manual Page 41