Supermicro C7Q67-O User Manual Page 61
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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3-3
Chapter 3: Troubleshooting
does not sell directly to end users, so it is best to rst check with your distributor or
reseller for troubleshooting services. They should know of any possible problem(s)
with the specic system conguration that was sold to you.
Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked 1.
Question' (FAQ) sections in this chapter or see the FAQs on our website
(http://www.supermicro.com/support/faqs/) before contacting Technical Sup-
port.
BIOS upgrades can be downloaded from our website at 2. (http://www.supermi-
cro.com/support/bios/).
Note: Not all BIOS can be ashed. Some cannot be ashed; it depends
on the boot block code of the BIOS.
If you've followed the instructions above to troubleshoot your system, and still 3.
cannot resolve the problem, then contact Supermicro's technical support and
provide them with the following information:
Motherboard model and PCB revision number•
BIOS release date/version (this can be seen on the initial display when your •
system rst boots up)
System conguration•
An example of a Technical Support form is on our website at • (http://www.su-
permicro.com/support/contact.cfm).
Distributors: For immediate assistance, please have your account number 4.
ready when placing a call to our technical support department. We can be
reached by e-mail at support@supermicro.com, by phone at: (408) 503-
8000, option 2, or by fax at (408)503-8019.
3-3 Frequently Asked Questions
Question: What type of memory does my motherboard support?
Answer: The C7Q67 supports up to 32GB of unbuffered Non-ECC DDR3 SDRAM
(1.5V, 1333/1066 MHz). See Section 2-3 for details on installing memory.
Question: How do I update my BIOS?
Answer: We do NOT recommend that you upgrade your BIOS if you are not
experiencing any problems with your system. Updated BIOS les are located on
- USER’S MANUAL 1
- About This Motherboard 3
- Manual Organization 3
- C7Q67 User’s Manual 4
- Contacting Supermicro 5
- Table of Contents 6
- Chapter 3 Troubleshooting 8
- Chapter 4 BIOS 8
- C7Q67 User’s Manual 10
- Chapter 1 13
- Introduction 13
- C7Q67 User’s Manual 14
- C7Q67 Motherboard Image 14
- Important Notes to the User 15
- Motherboard Features 18
- INTEL LGA1155 20
- 1-2 Chipset Overview 21
- 1-3 Special Features 22
- 1-4 PC Health Monitoring 22
- 1-5 ACPI Features 23
- 1-6 Power Supply 23
- 1-7 Super I/O 24
- Chapter 2 25
- Installation 25
- Installing an Active CPU 29
- Heatsink with Fan 29
- Removing the Heatsink 31
- 2-3 Installing DDR3 Memory 32
- Memory Support 33
- Memory Population Guidelines 33
- C7Q67 User's Manual 34
- 2-4 Motherboard Installation 35
- Installing the Motherboard 36
- 2-5 Connectors/IO Ports 37
- A. Backpanel USB 2.0 #9 38
- B. Backpanel USB 2.0 #8 38
- C. PS2 Keyboard/Mouse 38
- A. Audio Header 41
- Front Control Panel 42
- A. PWR LED 43
- B. HDD LED 43
- A. NIC1 LED 44
- B. NIC2 LED 44
- C. OH/Fan Fail 44
- A. Reset Button 45
- B. PWR Button 45
- 2-6 Connecting Cables 46
- A. Fan 1 47
- B. Fan 2 47
- C. Fan 3 47
- D. Fan 4 47
- E. Chassis Intrusion 47
- A. Internal Buzzer 48
- B. Speaker Header 48
- A.DOM PWR 50
- B. SPDIF_In 51
- C. SPDIF_Out 51
- 2-7 Jumper Settings 52
- A. Clear CMOS 53
- A. ME Recovery 54
- B. HD Audio/AC'97 54
- Audio Select 54
- A. Audio Enable 55
- 2-8 Onboard Indicators 56
- 2-9 SATA Connections 57
- Chapter 3 59
- Troubleshooting 59
- No Video 60
- Memory Errors 60
- • (http://www.su 61
- User's Manual 62
- Battery Removal 63
- Proper Battery Disposal 63
- Battery Installation 64
- Chapter 4 65
- 4-2 Main Setup 66
- Boot Feature 68
- PowerConguration 69
- Processor & Clock Options 69
- ChipsetConguration 72
- CPUBridgeConguration 72
- SouthBridgeConguration 73
- IDE/SATAConguration 74
- PCIe/PCI/PnPConguration 76
- SuperIODeviceConguration 76
- HardwareHealthConguration 77
- ACPIConguration 78
- Intel®TXT(LT)Conguration 80
- AMTConguration 80
- 4-3 Security Settings 81
- 4-4 Boot Settings 82
- 4-5 Exit Options 83
- Appendix A 85
- BIOS Error Beep Codes 85
- C7Q67 User's Manual 86
- Appendix B 87
- Appendix C 91
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