Supermicro C2SBC-Q User Manual download pdf (Page 51)

3-3

Chapter 3: Troubleshooting

3-2 Technical Support Procedures

Before contacting Technical Support, please take the following steps. Also, note that

as a motherboard manufacturer, Supermicro does not sell directly to end-users, so

it is best to rst check with your distributor or reseller for troubleshooting services.

They should know of any possible problem(s) with the specic system conguration

that was sold to you.

Please go through the ‘Troubleshooting Procedures’ and 'Frequently Asked 1.

Question' (FAQ) sections in this chapter or see the FAQs on our web site

(http://www.supermicro.com/support/faqs/) before contacting Technical Sup-

port.

BIOS upgrades can be downloaded from our web site at 2. (http://www.

supermicro com/support/bios/).

Note: Not all BIOS can be ashed; it depends on the modications to the boot block

code.

3. If you still cannot resolve the problem, include the following information when

contacting Super Micro for technical support:

Motherboard model and PCB revision number•

BIOS release date/version (this can be seen on the initial display when your •

system rst boots up)

System conguration•

An example of a Technical Support form is on our web site at • (http://www.

supermicro.com/support/contact.cfm).

4. Distributors: For immediate assistance, please have your account number ready

when placing a call to our technical support department. We can be reached by

e-mail at [email protected], by phone at:(408) 503-8000, option 2, or by

fax at (408)503-8019.

3-3 Frequently Asked Questions

Question: What type of memory does my motherboard support?

Answer: The C2SBC-Q supports unbuffered, DDR2 667/800 MHz memory

modules. See Section 2-4 for details on installing memory.

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Supermicro C2SBC-Q User Manual Page 51